This course is designed to equip participants with the knowledge and skills required to create AI agents using Microsoft Copilot Studio.

Participants will learn how to build agents that can respond to user questions, guide conversations, use business knowledge, collect information, and perform actions through connected services. The course covers key areas such as agent creation, topics, trigger phrases, conversation paths, entities, variables, generative answers, Power Automate actions, testing, publishing, and performance monitoring.

Through structured learning, practical examples, and hands-on scenarios, participants will gain the confidence to create useful AI agents that support business users, improve service experiences, and automate common interactions.

This course is suitable for professionals who want to build AI-powered agents and conversational experiences using Microsoft Copilot Studio.

It is especially suitable for:

• Business users
• Citizen developers
• App makers
• Process improvement teams
• Microsoft 365 users
• Power Platform users
• IT support professionals
• Customer service and operations teams
• Professionals involved in AI adoption, automation, or digital transformation

Participants do not need advanced coding experience to attend this course.

Before attending this course, participants are recommended to have:

• Basic understanding of Microsoft 365 applications
• Familiarity with business processes and service workflows
• General awareness of Power Platform tools such as Power Automate
• Interest in AI agents, chatbots, automation, or customer support solutions
• Basic understanding of data sources and knowledge content is helpful but not mandatory

At the end of this course, participants will be able to:

• Create and configure AI agents using Microsoft Copilot Studio
• Build topics, trigger phrases, conversation paths, entities, and variables
• Connect agents to knowledge sources and business information
• Add actions and automation using Power Automate and connected services
• Test, publish, monitor, and improve agent performance

• Introduction to Microsoft Copilot Studio and AI agent concepts
• Creating and configuring agents for business scenarios
• Managing topics, trigger phrases, conversation paths, entities, and variables
• Connecting knowledge sources and enabling generative answers
• Adding actions, automation, and Power Automate integration
• Testing, publishing, monitoring, and improving agent performance
• Applying best practices for secure, useful, and business-ready AI agents