This course is designed to equip participants with the foundational knowledge and skills required to support and manage network infrastructure.

Participants will learn key networking concepts such as network models, IP addressing, routing, switching, wireless networking, network devices, cloud connectivity, network operations, security, and troubleshooting. The course also introduces practical skills for identifying connectivity issues, applying network security controls, and maintaining reliable network performance.

Through structured learning, practical examples, and exam-focused guidance, participants will gain the confidence to support network environments, resolve common network issues, and prepare for the CompTIA Network+ certification exam.

This course is suitable for individuals who want to build or strengthen their networking knowledge for IT support and network administration roles.

It is especially suitable for:

• IT beginners
• Helpdesk support staff
• Technical support officers
• Network support technicians
• Desktop support technicians
• Junior network administrators
• System support staff
• Professionals preparing for the CompTIA Network+ certification exam

Participants should have basic computer and IT support knowledge before attending this course.

Before attending this course, participants are recommended to have:

• Basic computer literacy
• Basic understanding of operating systems and computer hardware
• Familiarity with internet connectivity and common network devices
• Interest in networking, troubleshooting, and IT infrastructure
• Prior CompTIA A+ knowledge or basic IT support experience is helpful but not mandatory

At the end of this course, participants will be able to:

• Understand core networking concepts, models, protocols, and IP addressing
• Configure and support basic wired, wireless, and cloud-connected network environments
• Apply network security concepts to protect network infrastructure
• Monitor, manage, and troubleshoot common network performance and connectivity issues
• Prepare for the CompTIA Network+ certification exam

• Introduction to networking concepts, OSI model, TCP/IP, protocols, and IP addressing
• Understanding network devices, cabling, switching, routing, wireless, and cloud connectivity
• Managing network operations, documentation, monitoring, availability, and performance
• Applying network security concepts, access control, segmentation, firewalls, and secure configurations
• Troubleshooting network connectivity, performance, wireless, DNS, DHCP, and common infrastructure issues
• Reviewing key CompTIA Network+ exam objectives and preparing for certification