This course is designed to equip participants with the knowledge and skills required to support high-velocity IT and digital transformation using ITIL® 4 principles and practices.

Participants will learn how digital organisations operate at speed while maintaining quality, security, resilience, and customer value. The course covers key concepts such as digital product lifecycle, value streams, rapid delivery, automation, risk management, feedback loops, continual improvement, and culture. It also introduces how ITIL® 4 works alongside Agile, Lean, DevOps, and cloud-based ways of working.

Through structured learning, practical examples, and exam-focused guidance, participants will gain the confidence to support digital services, improve delivery speed, and prepare for the ITIL® 4 Specialist: High Velocity IT certification exam.

This course is suitable for IT professionals who are involved in digital transformation, fast-paced IT delivery, DevOps, or modern service management.

It is especially suitable for:

• IT managers and team leaders
• IT service management professionals
• DevOps practitioners
• Agile team members
• Digital transformation teams
• IT operations teams
• Product and service delivery teams
• Professionals preparing for the ITIL® 4 Specialist: High Velocity IT certification exam

Participants should have completed ITIL® 4 Foundation before attending this course.

Before attending this course, participants are recommended to have:

• Understanding of ITIL® 4 Foundation concepts
• Familiarity with IT service management and digital services
• Basic awareness of Agile, Lean, DevOps, cloud, or automation concepts
• Experience working in IT delivery, operations, or service environments
• Interest in improving speed, resilience, innovation, and digital value delivery

At the end of this course, participants will be able to:

• Understand the principles and practices of high-velocity IT environments
• Apply ITIL® 4 concepts to support digital product and service delivery
• Improve speed, resilience, quality, and value in IT-enabled services
• Understand how Agile, Lean, DevOps, automation, and continual improvement support high-velocity IT
• Prepare for the ITIL® 4 Specialist: High Velocity IT certification exam

• Introduction to ITIL® 4 High Velocity IT and digital service management
• Understanding high-velocity IT, digital products, digital services, and value delivery
• Applying Agile, Lean, DevOps, automation, cloud, and continual improvement concepts
• Improving service speed, resilience, quality, security, and customer value
• Managing risk, feedback loops, innovation, culture, and digital transformation practices
• Reviewing key High Velocity IT exam focus areas and preparing for certification