This course is designed to equip participants with the foundational knowledge and skills required to begin a career in business analysis.

Participants will learn the core concepts of business analysis, including stakeholder engagement, requirements analysis, business needs assessment, solution evaluation, and commonly used business analysis techniques. The course also introduces the business analysis mindset, key terminology, and professional practices that support effective communication, problem-solving, and business change.

Through structured learning, practical examples, and exam-focused guidance, participants will gain the confidence to understand business analysis fundamentals, support business improvement initiatives, and prepare for the Entry Certificate in Business Analysis certification exam.

This course is suitable for individuals who are new to business analysis or preparing to start a career in business analysis.

It is especially suitable for:

• Aspiring business analysts
• Junior business analysts
• Project team members
• Business users involved in requirements gathering
• IT professionals moving into business analysis roles
• Process improvement team members
• Fresh graduates exploring business analysis careers
• Professionals preparing for the Entry Certificate in Business Analysis certification exam

Participants do not need prior business analysis experience to attend this course.

Before attending this course, participants are recommended to have:

• Basic understanding of business operations
• General communication and problem-solving skills
• Interest in requirements gathering, process improvement, and stakeholder engagement
• Basic familiarity with projects, systems, or business processes is helpful but not mandatory

At the end of this course, participants will be able to:

• Understand the role, responsibilities, and mindset of a business analyst
• Explain key business analysis concepts, knowledge areas, and terminology
• Apply basic techniques for stakeholder engagement, requirements gathering, and analysis
• Support business needs assessment, solution evaluation, and process improvement activities
• Prepare for the Entry Certificate in Business Analysis certification exam

• Introduction to business analysis, the business analyst role, and professional mindset
• Understanding business analysis key concepts, terminology, and knowledge areas
• Identifying stakeholders, business needs, requirements, and solution scope
• Applying basic elicitation, communication, analysis, and documentation techniques
• Understanding requirements lifecycle management and solution evaluation
• Reviewing key ECBA exam focus areas and preparing for certification