This course is designed to equip participants with the knowledge and skills required to perform business analysis activities with greater confidence and structure.

Participants will learn how to apply business analysis techniques across key areas such as business analysis planning, stakeholder engagement, elicitation, requirements lifecycle management, strategy analysis, requirements analysis, solution evaluation, and business process improvement. The course also helps participants understand how to connect business needs with practical solutions that create value for organisations.

This course is suitable for professionals who have some business analysis experience and want to strengthen their capabilities or pursue formal certification.

It is especially suitable for:

• Business analysts
• Junior to mid-level business analysts
• Project team members
• Product owners
• Functional consultants
• System analysts
• Process improvement professionals
• IT professionals involved in requirements gathering
• Professionals preparing for the Certification of Capability in Business Analysis exam

Participants should have basic experience in business analysis, project work, or business process improvement.

Before attending this course, participants are recommended to have:

• Basic understanding of business analysis concepts
• Experience with requirements gathering or stakeholder communication
• Familiarity with business processes, systems, or project environments
• General knowledge of documentation, analysis, and problem-solving techniques
• Interest in strengthening business analysis capability and certification readiness

At the end of this course, participants will be able to:

• Apply business analysis principles, knowledge areas, and techniques in practical situations
• Plan business analysis activities and engage stakeholders effectively
• Elicit, analyse, document, and manage requirements throughout the lifecycle
• Support strategy analysis, solution evaluation, and business process improvement
• Prepare for the Certification of Capability in Business Analysis exam

• Introduction to business analysis capability, certification expectations, and professional practice
• Planning business analysis activities, stakeholder engagement, and communication approaches
• Applying elicitation, collaboration, requirements analysis, and documentation techniques
• Managing requirements lifecycle, traceability, prioritisation, and change
• Supporting strategy analysis, business needs assessment, and solution evaluation
• Reviewing key CCBA exam focus areas and preparing for certification