This course is designed to equip participants with the knowledge and skills required to manage collaboration communications systems using Microsoft Teams.

Participants will learn how to plan and design Teams meetings, Teams Phone, PSTN connectivity, Teams Rooms, shared devices, and collaboration communication experiences. The course also covers administration tools such as Microsoft Teams admin center, Teams Rooms Pro Management portal, PowerShell, Call Quality Dashboard, and Microsoft security tools used to support secure and reliable communications.

Through structured learning, practical scenarios, and exam-focused guidance, participants will gain the confidence to deploy, manage, monitor, and troubleshoot Teams communication systems and prepare for the Microsoft Collaboration Communications Systems Engineer certification exam.

This course is suitable for professionals who want to understand the role of emerging technologies in modern digital ecosystems.

Typical participants include:

• Technology and IT professionals
• Digital transformation teams
• Business analysts and innovation managers
• Entrepreneurs exploring technology-driven business models
• Professionals interested in emerging digital technologies

It is also beneficial for organisations looking to explore data-driven systems, connected devices, and decentralised technologies.

Participants should have basic experience with Microsoft Teams administration, Microsoft 365 services, networking, and communication technologies.

Before attending this course, participants are recommended to have:

• Basic understanding of Microsoft Teams and Microsoft 365 administration
• Familiarity with networking and telecommunications concepts
• Basic knowledge of audio, video, and meeting room technologies
• Understanding of identity and access management
• Experience using Microsoft Teams admin center or PowerShell is helpful
• Awareness of security, compliance, and device management concepts

At the end of this course, participants will be able to:

• Plan and design Microsoft Teams collaboration communications systems
• Configure and manage Teams meetings, webinars, town halls, and Teams Premium features
• Configure and manage Teams Phone, PSTN connectivity, and calling policies
• Deploy and manage Teams Rooms, shared devices, and certified Teams devices
• Monitor, troubleshoot, and optimise Teams communication experiences
• Prepare for the Microsoft Collaboration Communications Systems Engineer certification exam

• Planning and designing Microsoft Teams collaboration communications systems
• Configuring Teams meetings, webinars, town halls, Teams Premium, and communication policies
• Managing Teams Phone, calling plans, PSTN connectivity, voice routing, and calling features
• Deploying and managing Microsoft Teams Rooms, shared devices, and certified Teams devices
• Using Teams admin center, Teams Rooms Pro Management portal, PowerShell, and Call Quality Dashboard
• Monitoring call quality, troubleshooting communication issues, and improving user experience
• Reviewing key MS-721 exam objectives and preparing for Microsoft Collaboration Communications Systems Engineer certification