This course is designed to equip participants with the essential knowledge and skills required to begin or strengthen a career in IT support.

Participants will learn the fundamentals of computer hardware, operating systems, networking, cybersecurity, mobile devices, cloud computing, virtualization, troubleshooting, and operational procedures. The course also introduces practical support skills such as diagnosing issues, resolving common technical problems, documenting work, and communicating effectively with users.

Through structured learning, practical examples, and exam-focused guidance, participants will gain the confidence to support end-user technologies, handle common IT support tasks, and prepare for the CompTIA A+ certification exams.

This course is suitable for individuals who want to start a career in IT support or strengthen their basic technical support skills.

It is especially suitable for:

• IT beginners
• Helpdesk support staff
• Technical support officers
• Desktop support technicians
• Field support technicians
• Computer repair technicians
• Students or fresh graduates pursuing IT careers
• Professionals preparing for the CompTIA A+ certification exams

Participants do not need advanced IT experience to attend this course.

Before attending this course, participants are recommended to have:

• Basic computer literacy
• Familiarity with using Windows or common desktop applications
• Basic understanding of internet usage and computer peripherals
• Interest in hardware, software, networking, security, and troubleshooting
• Some hands-on experience with computers is helpful but not mandatory

At the end of this course, participants will be able to:

• Understand core IT support concepts across hardware, software, networking, and security
• Install, configure, and troubleshoot common devices, operating systems, and applications
• Apply basic networking, cybersecurity, cloud, and virtualization concepts
• Diagnose and resolve common technical issues using structured troubleshooting methods
• Prepare for the CompTIA A+ certification exams

• Introduction to IT support, computer systems, and CompTIA A+ certification requirements
• Understanding computer hardware, peripherals, mobile devices, and workstation components
• Installing, configuring, and supporting Windows, macOS, Linux, and mobile operating systems
• Understanding networking fundamentals, internet connectivity, wireless networks, and common protocols
• Applying basic cybersecurity practices, access control, malware prevention, and data protection
• Introduction to cloud computing, virtualization, and modern workplace technologies
• Troubleshooting hardware, software, network, security, and operational issues
• Reviewing key CompTIA A+ exam objectives and preparing for certification